CreditFix Call Center App Design

In 2017, I was the UI/UX designer for an internal call center software redesign for Creditfix, a personal finance company focused on credit and financial management.  I went on site to visit their Sales and Customer Service call centers to conduct user research and interviews to identify pain points and their goals during phone calls with potential and existing customers.  Our custom solution made key information easily accessible, provided notes from previous phone calls up front, and displayed required script in specific situations (like how to retain a customer when they want to cancel).  I was involved with this project as part of Arsenal, a design agency I work frequently with.